Who We Are
Local Health Marketing is a registered business name of Colman Collective Pty Ltd (ABN 42 646 211 421), operating from Melbourne, Victoria, Australia. In this policy, "we", "us", and "our" refer to Local Health Marketing.
Information We Collect
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number submitted through our contact form or free website mockup request
- Business or practice details you share when enquiring about our services
- Correspondence you send us by email or phone
- General website usage data collected automatically through analytics tools, such as pages visited, device type, and referral source
We do not ask for, and you should not submit, patient health information or other sensitive information through our general enquiry forms. If you are a current client and need to share sensitive information as part of an active engagement, we will agree a secure method with you directly.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and provide a quote or proposal
- Deliver and manage services for existing clients
- Send service-related communications, such as project updates or invoices
- Improve our website and marketing based on aggregate usage trends
- Meet legal, accounting, or regulatory obligations
We do not sell your personal information to third parties.
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and to improve its performance. We also use Cloudflare Turnstile to protect our forms from automated spam. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.
Third-Party Services
We share limited personal information with trusted service providers who help us run our business, including our customer relationship management platform, used to manage enquiries and client communication, Mailgun, used to deliver transactional email notifications, and Cloudflare, our website hosting and security provider. These providers are only given the information needed to perform their function and are not permitted to use it for any other purpose.
Data Security and Retention
We take reasonable technical and organisational steps to protect personal information from misuse, loss, and unauthorised access. We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.
Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, subject to any legal requirements. If you have a concern about how we have handled your personal information, contact us using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.
Contact Us
For any privacy-related questions, contact us at [email protected] or (03) 9000 0593.