AHPRA compliance

AHPRA Compliance for Healthcare Marketing

Most clinics find out about the advertising rules the hard way. A competitor complains, a patient review gets quoted in an ad, or a new campaign goes live with a headline that promises a result nobody can promise.

The rules themselves are not long. The problem is that almost nothing written about them is written for the person actually approving the marketing. This section fixes that. Each page below takes one part of the advertising rules and explains what it means for a real campaign, with the wording you can and cannot use.

Two healthcare marketing specialists reviewing campaign layouts before publication

Who the rules apply to

Advertising restrictions on regulated health services sit in the Health Practitioner Regulation National Law, which operates in each state and territory. Section 133 is the part that matters for marketing. It applies to registered health practitioners and, importantly, to any business that provides a regulated health service. A practice is caught by the law even when a practitioner did not personally write the ad.

That last point causes more trouble than any other. If an agency, a designer or a franchisor writes copy that breaches section 133, the practitioner and the practice are still the advertiser. Responsibility does not transfer to the supplier. It is why LHM treats compliance as part of production rather than something a client signs off at the end.

Local Health Marketing is a marketing agency. AHPRA does not regulate us and nothing here is legal advice. What we can do is build campaigns that respect the rules, and tell you plainly when something you have asked for is a problem.

What counts as advertising

Broader than most people expect. Your website, landing pages, Google Ads, social posts, Google Business Profile content, printed brochures, signage, email campaigns and sponsored content all sit inside the definition. So does a video where a practitioner speaks on camera about a treatment.

A useful working test: if it is intended to promote a regulated health service and you control it, treat it as advertising.

The five prohibitions

Section 133 says advertising for a regulated health service must not:

1. Be false, misleading or deceptive, or be likely to mislead or deceive. 2. Offer a gift, discount or other inducement without also stating the terms and conditions of that offer. 3. Use testimonials or purported testimonials about the service or the business. 4. Create an unreasonable expectation of beneficial treatment. 5. Directly or indirectly encourage the indiscriminate or unnecessary use of regulated health services.

Read quickly, that list sounds like common sense. Applied to a live Google Ads account or a busy Instagram profile, it gets sharp fast. A "book now, limited spots" post can encourage unnecessary use. A five-star rating pulled into an ad can be a testimonial. A "from $X" price with no conditions attached can be an inducement without terms.

The individual pages in this section work through those situations one at a time.

Section 133 at a glanceFive advertising patterns to stop before publication
01Misleading claims
02Offers without terms
03Patient testimonials
04Unreasonable expectations
05Unnecessary use or urgency

Start here

  • AHPRA Advertising Guidelines, Explained in Plain English (/ahpra-advertising-guidelines) — the full breakdown of section 133 and the National Boards' guidelines, including reviews, before-and-after photos, titles and offers.
  • AHPRA-Compliant Google Ads (/ahpra-google-ads) — where paid search creates risk that a website does not, and how to configure an account so automation cannot write a claim you never approved.

Phase 3 pages slot in here as they are published.

How LHM handles it

Compliance is a production step for us, not a disclaimer. Copy is written against the rules from the first draft. Ad accounts are configured so Google's automated features cannot generate headlines or pull ratings we have not reviewed. Where a client wants something we think is high risk, we say so in writing and offer an alternative that gets close to the same commercial result.

We are not the right agency if you want the boldest claim in the market. We are a good fit if you want a campaign that keeps working after someone complains about it.

Have your current marketing reviewed

If you have inherited a website or an ad account and you are not sure what is in it, we will go through it and tell you what we would change. No cost, no obligation to work with us afterwards.

Book a compliance review

Explore the compliance guides

Allied health clinic exterior

AHPRA advertising guidelines

The practical rules behind claims, reviews, offers, photos and practitioner titles.

Read guide
Healthcare professional reviewing digital advertising

AHPRA-compliant Google Ads

How automation, keyword insertion, reviews and urgency copy create compliance risk.

Read guide
Marketing team reviewing an allied health website

SEO for allied health

Build useful search visibility without trading away accuracy or compliance.

Read guide

Important note

General information only. It is not legal advice and does not replace the current guidelines published by AHPRA and the National Boards. Check the source material or seek advice on your specific situation.